Terms & Conditions

All our gift vouchers feature a unique voucher number. They may only be redeemed once, may not be exchanged for cash or replaced if lost and they are non-transferable.

The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings are necessary. 

Vouchers are valid for 12 months from date of purchase unless otherwise stated.

Payments for gift voucher purchases are handled via the Ty Mawr payment system, which is integrated with the Gift Voucher Brilliance software. All matters relating to customer payments or refunds are the responsibility of the venue. For clarification on venue-specific refund policies, customers should consult the venue’s FAQs and website.